General Terms and Conditions of Sale

DoliPlus General Terms and Conditions of Sale and Subscription
Version 2026.1 — effective from 1 September 2026
Nuage-Web SAS — 2 place du Rochasson, 05000 Gap

Article 1 — Who we are

DoliPlus is published and operated by Nuage-Web, a simplified joint-stock company with capital of €1,000, registered office at 2 place du Rochasson, 05000 Gap, registered with the Gap Trade and Companies Register under number 751 715 293, VAT number FR69751715293, APE code 6201Z.

In this document, “we” refers to Nuage-Web and “you” refers to the subscribing business.

These terms apply to all contracts concluded from their effective date. By signing the quote, you accept them. They take precedence over your own purchasing conditions.

Contracts already in progress on this date are not modified. They remain governed by the terms accepted at signing, and these terms only become applicable upon their annual renewal, as provided in Article 32.

If you add a service during the year — a company, storage, a connector, a development — it is added to your existing contract and follows its terms until renewal. An additional purchase does not change the rules of the current contract.

Article 2 — The terms we use

The service: DoliPlus, your management software, installed on a server and accessible via the Internet.
The server: the machine reserved for your business, with capacity and storage space. Each server is designated by its capacity — DoliPlus 5, DoliPlus 10, DoliPlus 20… The list of servers, their capacity and storage are detailed in the attached grid. The number indicates the capacity in people, never a number of gigabytes.
Capacity: the number of people who can work in your DoliPlus.
A person: a human being who uses the service, with their own named account.
A company: a management entity in your installation — a company or establishment with its own accounting, documents and rules.
The core: the DoliPlus software and its modules, as delivered to all our customers.
A custom development: what we write for you and you alone.
A connector: a module linking DoliPlus to a tool we did not develop — your bank, Microsoft 365, an online shop, an e-invoicing platform.

Article 3 — What you are buying

You are not buying per-user licences. You are taking a server, with:

a capacity in people;
included storage space;
a number of included companies;
daily backups;
server maintenance and software updates;
support;
all core modules, with no extra charge per feature.

The number of people determines the size of server you need. It is not used to calculate your invoice: your subscription is the price of the server, regardless of the number of people actually connected in a given month.

You start with the full DoliPlus, not a reduced version.

Article 4 — Your server and its capacity

The chosen server, its capacity in people and included storage are stated on your quote. The quote serves as specific terms.

Beyond the capacity of the largest server listed in the grid, we provide a custom quote: we never extend the grid by calculation.

No prices appear in these terms. All amounts — each server’s subscription, setup fee, additional storage, additional company, training, data migration, administrative fees — are listed in a dated price grid, attached to and forming an integral part of these terms. It is also published on our website.

Applicable prices are those in the grid effective on your quote date. A later grid does not modify your current contract: it only concerns you at your annual renewal, under the price revision terms.

Article 5 — You upgrade servers, you don’t downgrade

When your team grows beyond your server’s capacity, you move to the next server. The change is free and requires only a brief interruption: we migrate your installation, you lose nothing and pay nothing for the move. The new price is that of the destination server on the change date.

Conversely, the capacity you have reached remains yours and does not decrease. A server is sized for the load you give it; it is not downgraded, as with any hosting provider.

In other words, and this is how to read it: a paid seat is your seat. If someone leaves, the seat remains in your server; their replacement is not paid for again, and you can allocate the seat to someone else whenever you wish.

Article 6 — Accounts are personal

Each person working in DoliPlus has their own named account, with their username and password.

Sharing an account between multiple people is prohibited. A generic account used by several people is not allowed, whatever its name.

One person working across multiple of your companies counts as one person.

You are responsible for the confidentiality of your team’s login details and what is done with their accounts. Notify us immediately if you suspect unauthorised account use.

If the number of people consistently exceeds your server’s capacity, we will notify you and agree on moving to the next server.

Article 7 — Storage

Each server includes storage space, specified in the attached grid and stated on your quote. This space covers your documents and backups.

Included space increases with server size: the larger your team, the more space each person has.

If you exceed the included storage space, you can purchase additional storage in increments, at the rate specified in the attached pricing grid. We will notify you before your space is full.

Storage is tied to the server, not the number of users.

Article 8 — Your companies

Your subscription includes multiple companies, the number of which is specified in the attached pricing grid and on your quote: consolidated figures, shared customers and products according to your rules, and a single storage space for all.

Beyond three, each additional company is billed at the rate specified in the attached pricing grid.

We bill the management entity we create and maintain in your installation — including its configuration, chart of accounts and document templates — whether this entity is legally a company or a branch.

One customer only, regardless of the number of companies. The contract is signed with the company that signed it. They are our sole point of contact: they receive and pay the invoice for the entire installation, including additional companies.

Other companies hosted in the installation have no contract with us. They cannot request invoices in their name, separate contracts, or allocation of the subscription between them; any payment they send us creates no rights in their favour. If the subscription is not paid, the suspension under Article 16 applies to the entire installation.

A company wanting its own contract and invoice must have its own installation: its own server, subscription and setup fee.

Article 9 — The setup fee

The setup fee is billed only once, at subscription. It covers server installation, configuration for your business and setup.

It is calculated based on your server capacity, at the per-user rate specified in the attached pricing grid. The amount applicable to you is stated on your quote.

It is due upon signing and non-refundable once the installation is delivered.

It does not include training (Article 10) or migration of your legacy data (Article 11).

Article 10 — Training

Training is billed separately, at the hourly rate specified in the attached pricing grid.

It is never mandatory and never automatically included in the setup fee: you purchase the hours you need, when you need them.

It is conducted remotely, on your own installation and using your own data. The programme, participants and dates are agreed with you and stated on the quote.

Hours are payable upon order. They are credited to your account and deducted as sessions take place. Your balance is viewable at any time from your installation, under the Remote Training tab in the support area, where you can also request a session or additional credit. Purchased hours are non-refundable: they remain yours indefinitely.

Our training sessions are software support services. They do not constitute professional training under labour law: they do not result in training agreements, completion certificates, or eligibility for funding through skills operators.

Article 11 — Migration of your legacy data

If you wish to import data from your previous system into DoliPlus, we first assess what can be migrated, then provide a quote. The minimum amount is specified in the attached pricing grid; the exact amount depends on the volume, quality and format of the source data.

We inform you before starting what we can and cannot migrate. We do not guarantee the quality of the data you provide.

Article 12 — Connectors to other tools

A connector links DoliPlus to software we do not develop: your bank, Microsoft 365, an online shop, an e-invoicing platform.

Connectors are sold on a monthly subscription basis, with a setup fee that varies by case. They are not included in the server subscription.

We prefer to tell you now rather than have you discover later: a connector depends on a tool whose evolution we do not control. When the third-party changes its system or releases a major update, the work must be redone—sometimes requiring a new connector rather than an update. This is precisely what the monthly subscription funds. If this occurs:

we notify you as soon as we know, and at least two months before the old connector stops working if the third-party allows this lead time;
the new connector is quoted separately, with its own setup fee;
you may cancel the affected connector without impacting your server subscription.

Article 13 — Services requiring a dedicated server

Some features do not run on your DoliPlus server: they require an additional machine, which runs and is counted separately. This applies to online office editing and automated meeting minutes.

These services are sold separately, by subscription, based on capacity—the number of concurrent editors, monthly minutes transcribed. They are not included in the server subscription; details are in the attached pricing grid.

The reason differs from connectors, and we prefer to explain. Here, nothing depends on third parties: these are our services, which we fully control. What you pay for is the resource—a running machine consumes power, whether serving one person or thirty.

You may cancel them at any time without affecting your server subscription: the feature stops, your DoliPlus continues.

Article 14 — Custom developments, and our lifetime guarantee

We can develop modules, screens, documents or automations not included in the core. These are quoted separately.

Our commitment: what we develop for you, we maintain. With every DoliPlus update, we reintegrate your custom developments at our expense. You never pay again for a development just because the software has been updated, as long as your subscription is active.

This commitment covers what we control: the code we have written, within DoliPlus.

It does not cover third-party integrations. A connector follows the version of the external tool, not ours, and falls under Article 12. This is the only exception, and it’s what makes the guarantee sustainable: we guarantee what we control, and we clearly state where that control ends.

The commitment also does not cover changes in your requirements: if you want the development to do something different, that’s a new quote. Keeping it operational is our responsibility; evolving it is a separate service.

Delivery and scope. The quote and its attached documents define what is developed. Any additional requirements or changes require a new quote.

The development is delivered to your installation; the balance is due upon delivery (Article 16). You don’t need to withhold payment to be covered: issues are handled by support and the above guarantee, with no time limit as long as your subscription is active. An issue leads to a fix; it does not reopen the scope or suspend payment.

If you notice a discrepancy with the quote, report it via a support ticket. Once the development is in production, the scope is considered aligned with the quote — anything beyond that is an evolution, requiring a new quote.

Ownership. We retain ownership of the code we write, and we may reuse generic parts for other clients. You have the right to use your custom developments for the duration of the contract. The source code is not provided to you, except as specified in Article 23. The DoliPlus core is built on Dolibarr, an open-source software under the GPL licence: your data remains usable, and your installation can be migrated elsewhere.

Article 15 — Duration, renewal, termination

Duration. The subscription is for one year, starting from service availability.

Renewal. It renews automatically on a yearly basis.

Termination at expiry. Either party can end the contract at expiry, by notifying three months in advance, without needing to justify. Termination is notified by registered mail with return receipt or by email to the address we confirm, and takes effect at the end of the current period.

Immediate termination. We may also terminate the contract immediately in case of persistent non-payment after formal notice, use contrary to the contract, or behaviour making the working relationship impossible.

Termination for breach. Either of us can terminate the contract if the other fails to meet their obligations, after a formal notice by registered mail left unanswered for 30 days. Non-payment is considered a breach.

Termination after a price increase. Any price increase notification opens a 30-day termination right (Article 17), even if the three-month notice period has passed.

Termination by us, without fault on your part. If we decide to stop offering the service, we notify you six months in advance and apply Article 23.

Amounts already paid for the current period are not refunded, unless termination is due to our breach.

Article 16 — Pricing and payment

Prices are in euros, excluding VAT.

Payment is made by monthly SEPA direct debit, due at the end of the month. The mandate is signed with your contract.

One-off services do not follow this schedule. Their payment terms are specified in your quote, depending on the services listed:

Setup fee: 60% upon order, balance upon delivery;
Custom development: 60% upon order, balance upon delivery;
Training: upon order;
Any other service: as stated in your quote.

The deposit triggers the start of work. The balance is due upon delivery: any issue is covered by support and the Article 14 guarantee, and does not suspend payment.

Everything that follows — rejection, delay, formal notice, suspension — applies to these invoices as to the subscription.

In case of direct debit rejection, bank fees are your responsibility, and administrative fees apply, as per the attached rate card. We notify you on the day we become aware.

If not resolved within eight days, we send a formal notice. If left unanswered for eight days, it allows us to suspend service access.

During suspension, your data is retained and your subscription continues to run. Restoration is billed as per the attached rate card. If suspension lasts over 30 days, we may terminate the contract.

We never suspend access without prior formal notice.

In case of delay, a fixed recovery fee of €40 and late payment penalties at three times the legal interest rate apply (Articles L441-10 and D441-5 of the French Commercial Code).

Not included in the subscription: your internet access, communications, and optional services listed in your quote.

Article 17 — How your price may change

During the twelve months of your subscription period, your price does not change. No increases during the period, for any reason.

Your price can only be reviewed once a year, on your anniversary date, and within these limits:

We notify you in writing at least four months before the anniversary date. This period is deliberately longer than the three-month cancellation notice: you should know the new price while you can still choose not to renew.
What’s included in your server never decreases at revision: neither your user capacity, nor your included storage, nor the number of included companies. The revision may increase the price, but it cannot reduce the service.
If the new price doesn’t suit you, you can cancel for the anniversary date. You have thirty days from our notification to do so, even if the three-month notice period has already passed. Your silence does not constitute final acceptance: it’s your payment for the next period that counts as acceptance.

Connectors and electronic invoicing follow their own costs. Their price depends on a tool and regulations that are not ours. If the platform or third-party tool cost increases, or if regulations require a change, we may pass on this increase, with justification and the same notice period. You can then cancel only the affected option: your server subscription remains untouched.

Server change. Upgrading to a higher-tier server is not a price revision: it’s a service change, at your request or by mutual agreement, at the published price of the new server.

New pricing. When we publish a new pricing grid, it applies to new contracts. Your contract keeps its terms until your next anniversary date.

Article 18 — Service availability

We implement reasonable measures to ensure service continuity: monitoring, daily backups, server maintenance, and incident resolution.

Scheduled maintenance. We notify you in advance. Interventions occur as much as possible outside business hours.

Incidents. In case of unexpected interruption, we do everything to restore service as quickly as possible and keep you informed.

Not our responsibility: incidents caused by you — your Internet access, hardware, misuse —, force majeure, hosting provider or operator failure, and suspension for non-payment.

We may update the software, fix, improve, and add features. We won’t remove a feature you use without notifying you at least three months in advance.

Article 19 — Support

Support is included in your subscription.

Hours: Monday to Friday, 9 am to 12 pm and 2 pm to 6 pm, excluding public holidays. Channel: tickets via your DoliPlus. Each request leaves a dated record that both you and we can review — this allows resuming a case without re-explaining everything.

We handle requests by severity: what prevents work comes before what hinders, and what hinders before what can wait. We keep you updated on progress.

What support covers: software anomalies, security fixes, help with normal use of the service as installed and configured.

What requires a quote: training, new configuration, development needs. This isn’t a refusal of support — it’s billable work, and you know the cost in advance.

Not our responsibility: issues from your hardware, workstation, or Internet access.

Before opening a ticket, check if the issue comes from your connection or workstation. Describe what you were doing, what you expected, and what you got: this helps us act quickly.

You’re always up to date, effortlessly. We deploy DoliPlus updates to your server; you don’t need to choose versions, order migrations, or pay extra. Version upgrades are part of the subscription.

Article 20 — Backups

Your data is backed up once daily. Backups are retained and count against your server’s storage space.

In case of incident, we restore the last available backup. On-demand restoration — e.g., to recover data deleted by mistake — is included in support.

Our backups serve to restore service after an incident. If you want a copy stored locally, the external backup option is available by quote: it automatically deposits a copy to a location you specify, without your or our intervention.

Article 21 — Your data belongs to you

Data you enter or upload to DoliPlus is and remains your property. We don’t use it except to operate and maintain the service.

You don’t need anyone to retrieve your data, nor to notify us, nor to wait:

Your files — direct access to your file space, available from installation and maintained throughout the contract;
Your database — via DoliPlus’ backup page: an administrator exports when they choose, in an open, documented format.

And both end up in the same place: the backup lands in your file space alongside your documents. You can thus take everything at once.

It’s free, unlimited in frequency, and entirely up to you.

This access remains open until the contract’s last day, regardless of termination reason, including non-payment. You thus don’t need to wait until expiry to take everything.

We never charge for access to your data. If you prefer us to prepare the archive for you — collated, checked, and delivered — this is a chargeable service, subject to a quote.

Article 22 — What happens at the end of the contract

Whatever the reason for termination, including non-payment:

Your access remains open until the last day of the contract: you retrieve your database and files yourself, under the conditions of Article 21, free of charge and without notifying us. You know this date three months in advance (Article 15), and your access has never been closed: you don’t have to wait until the end to take your data with you.
At the end of the contract, we permanently delete your installation, database, and backups. Upon request, we will provide you with a deletion certificate.
If you wish us to retain them beyond this point, this is possible subject to a quote: a stopped server still incurs costs.

Your retention obligations are your responsibility. The law requires you to keep your accounting records and invoices for ten years. This obligation is yours: we host your tool, but we are not the custodian of your accounts.

The export you take before the contract ends enables you to comply with this, which is why your access remains open until the last day. Take it and keep it safe: once the contract is over, our copy no longer exists, and we cannot provide it to you again.

We never withhold your data to secure payment.

If you ask us to help you reinstall your DoliPlus elsewhere, this is a chargeable service — but access to your data remains free.

Article 23 — If we cease operations

This is the only case where the source code of your custom developments is handed over to you. During the contract, it is never released, whatever the reason: what we write for you remains ours, and you have the right to use it as long as the contract is active.

However, if Nuage-Web permanently ceases to operate the service — business closure, liquidation, or discontinuation of DoliPlus — you should not be left with a tool that no one can maintain. We will then notify you six months in advance when the decision is ours, and we will provide you free of charge with:

your complete data (Article 21);
the source code of your custom developments;
the technical documentation needed to reinstall your DoliPlus elsewhere.

You then gain the right to have this code maintained by anyone you choose. The core is built on Dolibarr, open-source software under the GPL licence: your installation can be taken over by another provider.

Prepaid subscriptions for the period after the cessation will be refunded pro rata.

Article 24 — Personal data

Your DoliPlus contains personal data: your employees, customers, and contacts.

Roles. You are the data controller for these processing activities. We are your processor, as defined by Regulation (EU) 2016/679 (GDPR). We only act on your instructions.

Where your data is stored. Your installation is hosted on servers located in the European Union. No data is transferred outside the European Union as part of the core service. If an option you subscribe to involves such a transfer, we will inform you beforehand.

Our subcontractors. We use infrastructure providers to host the servers. The current list is available upon request.

We freely choose these providers, with one condition to protect you: they are based in the European Union, and your data remains there. The hosting market experiences availability disruptions; being able to switch providers without delay is what allows us to deliver and maintain your service. Such a change does not affect your price, capacity, or storage.

A transfer outside the European Union, however, cannot happen without you. We would inform you in advance, and you could object; if no agreement is reached, you could terminate without charge or notice.

What we commit to doing:

only process your data to operate and maintain the service;
not disclose it to third parties, except where required by law;
take reasonable security measures: restricted and logged access, encrypted communications, daily backups, security updates;
only access your installation to operate, maintain, or respond to a support request from you;
assist you if someone exercises their rights (access, rectification, erasure, portability);
notify you within forty-eight hours if we become aware of a data breach, with what we know and what we’re doing;
delete your data at the end of the contract, under the conditions of Article 22.

What you commit to doing: informing the individuals concerned, having a legal basis for your processing, maintaining your records, and not storing sensitive data in DoliPlus without notifying us.

The data we collect about you as a customer (identity, contact details, billing) is processed by us to manage the contract and retained for the legally required period. You can exercise your rights by writing to contact@nuage-web.fr.

Article 25 — Confidentiality

Each of us keeps confidential what we learn about the other during the contract, for its entire duration and three years after its end.

Information already public, or which a law or court requires us to disclose, is not confidential.

Article 26 — What you commit to doing

Use the service in compliance with the law and these terms.
Do not share accounts (Article 6) and protect your login details.
Do not attempt to access parts of the system not intended for you, or disrupt the server’s operation.
Do not upload unlawful content.
Notify us immediately of any changes to your contact, billing, or direct debit details.
Do not resell, sublet, or make the service available to a third party without our written consent.

You are responsible for how your staff use your installation.

Article 27 — Our liability and its limits

We commit to performing our services diligently and to professional standards. We take all reasonable measures to ensure the service functions correctly and your data remains intact: daily backups, redundant disk storage, restoration tests, security updates, professional liability insurance.

We do not guarantee the software is entirely free of defects; we commit to fixing those reported to us.

The cap. If we are held liable, compensation cannot exceed the total sums you have paid us under your subscription in the twelve months preceding the event causing the damage.

What is covered. Direct damages, including loss of your data: this is the very purpose of our service, we do not exclude it.

What is not covered. Indirect damages: loss of business, lost profits, commercial or reputational harm, loss of customers.

What is never capped, as the law requires: our gross negligence or intentional misconduct, and bodily injury.

We are not liable for damages caused by misuse of the service, modifications you have made yourself, your hardware or internet access, or actions by a third party.

Any claim must be submitted to us within twelve months of the event giving rise to it.

Article 28 — Force majeure

Neither party is liable for delays or non-performance due to force majeure as defined in Article 1218 of the French Civil Code.

If force majeure lasts more than sixty days, either party may terminate the contract by registered letter, without compensation. Article 22 then applies.

Article 29 — Trademarks and intellectual property

DoliPlus is a trademark of Nuage-Web. Dolibarr is a trademark of the Dolibarr Association. You are not authorised to use them without our written consent, except to state that you use DoliPlus.

The DoliPlus core is built on Dolibarr, open-source software under the GPL licence. Our additions and custom developments remain our property, subject to Article 14.

Your data, documents, and content remain your property (Article 21).

Article 30 — Non-solicitation of staff

You agree not to hire, directly or indirectly, anyone who has worked for you at Nuage-Web, during the contract and for twelve months after its end, without our written consent.

In case of breach, you will pay us compensation equal to six months of the last gross salary of the person concerned.

This does not prevent you from hiring someone who responds to a public job advertisement you have posted without targeting them.

Article 31 — Commercial references

We may cite your name and logo in our commercial references. You may object at any time by email, and we will remove them.

Article 32 — Changes to these terms

We may update these terms. New terms only apply to your contract from your next renewal date, provided we have communicated them at least four months before that date. Otherwise, they apply only to the following renewal.

This period is deliberately longer than the three-month termination notice: you must be aware of new terms while still able to choose not to renew.

Changes required by law or regulation apply from their effective date; we will inform you.

Article 33 — Governing law and jurisdiction

These terms are governed by French law.

In case of dispute, we first seek an amicable solution. If no agreement is reached within sixty days, the courts of Gap have jurisdiction.

Article 34 — Miscellaneous

Partial invalidity. If a clause is deemed invalid, the others remain in force.
Assignment. You may not assign the contract without our written consent, which will not be unreasonably withheld. We may assign the contract if our business is transferred, notifying you.
Notices. Communications are by email to the addresses in the contract, except for termination and formal demands, which require registered mail with proof of receipt.
Entire agreement. The accepted quote, its annexes, and these terms form our complete agreement. In case of conflict, the quote prevails.
Waiver. Not enforcing a clause at any time does not mean we waive it.
Language. The contract is in French. Any translation provided is for information only; in case of discrepancy, the French version prevails.

Dolibarr DoliPlus