Service request management – Tickets – After-sales service – Dolibarr DoliPlus
The incident ticket management software is a solution to centralise and help organisations handle all types of incident tickets.
The software features a dedicated control interface for customer relations, enabling effective internal communication to mobilise all stakeholders for better customer support.
The manager can involve sales, production, quality control or technical teams as needed to coordinate actions and address customer concerns.
Inbound calls – Extranet
Sort, track and assign incoming requests from multiple sources using queues.
Two interfaces work together to gather customer requests:
– Internal interface to collect necessary information from incoming calls,
– A simple, intuitive 24/7 extranet portal for customers to log incidents,
Access customer service contracts to verify subscribed services,
Customisable registration form,
Full history of customer interactions.
Two interfaces work together to gather customer requests:
– Internal interface to collect necessary information from incoming calls,
– A simple, intuitive 24/7 extranet portal for customers to log incidents,
Access customer service contracts to verify subscribed services,
Customisable registration form,
Full history of customer interactions.
Service Contracts Link
Check service contract details and customer subscriptions.
Service Operations Link
Schedule a service intervention directly from the ticket,
Initiate spare parts purchase orders,
Initiate spare parts purchase orders,
Technical library – Document library
Access technical documentation from product document libraries.