on 5 September 2026
The DoliPlus chat assistant answers your questions about the software directly from the online documentation. This way, you get an immediate answer without leaving the page you’re viewing.
The DoliPlus chat assistant: help at your service
The DoliPlus chat assistant is available on all online documentation pages. To open it, simply click the blue button at the bottom right of your screen. It then provides instant answers about DoliPlus and its modules, drawing from the entire documentation.
In practice, the assistant combines semantic search with a writing tool. First, it analyses the meaning of your question. Then, it identifies the most relevant articles. Finally, it generates a concise answer with its sources.
Like any such tool, it may occasionally make mistakes: incomplete, irrelevant or unsuitable answers remain possible. That’s why your feedback is valuable. Indeed, it helps continuously improve answer quality.
After each DoliPlus chat assistant response, two buttons automatically appear at the bottom of the message.
- 👍 Thumbs up — the answer helped and matched your needs;
- 👎 Thumbs down — the answer wasn’t satisfactory: incorrect, incomplete or irrelevant.
One click is enough. The buttons then change to a confirmation message, and your feedback is sent to the DoliPlus team.
Detailed feedback form: specify your issue
When you click 👎, a window opens. This lets you specify the nature of the problem encountered.
- Incorrect answer — the information is wrong or contradicts the software;
- Irrelevant — the answer doesn’t match the question;
- Incomplete answer — the topic is addressed but key elements are missing;
- Other — any other issue not covered above.
Additionally, a free-text comment field lets you add details. Finally click Send to submit your feedback.
What happens after your report
Each negative report is then analysed by the DoliPlus team. Several actions may follow:
- Documentation enrichment: if gaps exist, a new article is written and indexed;
- Correction of existing articles: if documentation is outdated, it’s updated and reindexed;
- Assistant improvement: poorly handled questions refine its configuration.
Positive feedback (👍) also matters. Indeed, it confirms well-covered topics and guides future developments.
Need more personalised help?
The DoliPlus chat assistant answers general software questions. However, for queries specific to your setup, please use the ticketing system directly from your application.
