on 5 September 2026
Click to Call lets you initiate a phone call with a single click on a number, directly from a contact record. This saves time and eliminates dialling errors.
How does Click to Call work?
This feature connects your phone system to DoliPlus. Clicking a number in a record triggers the dialling process. This workflow delivers genuine convenience and daily productivity gains.
Several methods exist to establish this VoIP connection. The method shown here handles outbound calls on click. It works with any SIP line provider from a local Windows workstation.
Available integrations
It adapts to your hardware and provider. Key integrations include:
- CTI telephony for Snom, Yealink, Alcatel, Siemens – outbound calls on click and inbound with record pop-up;
- OVH telephony – outbound and inbound calls with record pop-up;
- Vodia PABX telephony;
- Keyyo telephony – outbound and inbound calls with record pop-up;
- PBXware – outbound and inbound calls;
- standard 3CX – outbound and inbound calls.
Beyond clicking: inbound calls and SMS
DoliPlus telephony isn’t limited to outbound calls. For inbound calls, an alert window instantly displays the recognised caller’s record. You know who’s calling before picking up.
For unknown numbers, DoliPlus can automatically create the customer or contact from the caller ID. Every call, inbound or outbound, is then logged in the customer’s history.
The same module also handles SMS sending from your records. For full integration details, see the CTI telephony module and bidirectional communication API.
Why adopt Click to Call?
Manual dialling wastes time and causes errors. This method eliminates that step by turning record numbers into call buttons.
You benefit in three ways:
- Time saved: calls launch with one click;
- Fewer errors: no more mistyped numbers;
- Enhanced tracking: calls are added to contact history.
Learn more about the CTI telephony module
Ultimately, Click to Call turns every displayed number into a call button. Your sales team makes more calls, faster, without leaving the customer record. It’s a small daily habit change with big comfort gains.
Next steps
